Frequently asked questions
Do you have a retail store?
No, we don’t but you can place your order by filling the contact us form, by email or phone. We can have a free consultation after you have reserved your event. You can also contact us by email, text or phone to order bouquets, decorations and other items.
Do I have to make a reservation for my balloon order?
Yes, we need to make sure that we have open avaliblity to provide you with the services requested.
How long in advance I have to make my reservation?
We ask for at least 2 weeks lead time. This allows for us to source any special supplies needed for your customized order. We are able to prociess rush orders. In the event that you require a rush order an expidition fee will be assesed.
What is your reservation policy?
In order to reserve your balloons, decorations or customized gifts, we require a signed contract and an initial non refundable deposit of 50%, which reserves your production time and is required if event is schedule more than 14 days out. The remaining balance is due a week prior to the delivery date. We require a credit card guarantee for decorations when we have to leave special effect equipment or other balloon equipment such bases or frames.
How can I pay for my order?
Once your quote is accepted we will send you an invoice.
What if I need to cancel my order?
Cancellations are not accepted for special occasion bouquets. You can contact us 72 hours in advance to change the date for the delivery but no refund is made for custom orders.
If you cancel your order two weeks prior to event or delivery date, and have paid in full, we will refund the portion that you have paid minus the non refundable deposit.
Cancellations made within a week to delivery have to be paid in full. The date was reserved exclusively for your event, sometimes balloons are already been treat and inflated and special supplies ordered for your custom order. Also, the date and time for your delivery was denied to other potential clients.
Do you deliver in my city?
We deliver in the Dallas Fort Worth area and surrounding cities. If you are not sure if we deliver in your city contact us.
How much is your Delivery/Pick up Fee?
Delivery fees are based in the distance from our show room, time and service required.
What are your Delivery Times?
Does someone have to be available when you deliver?
What is your special occasions balloon bouquet delivery procedure?
In many companies and facilities with restricted access, we are usually required to leave the balloons with a receptionist. We will attempt to leave a message with the recipient advising that a delivery has been made and is ready for pick-up. Once the balloons have been delivered to the receptionist, we consider the delivery accomplished. If we are not able to deliver the bouquet we can arrange another delivery for an extra charge. Delivery fee is non-refundable.
We will make phone contact with the recipient or someone at the residence prior to delivery in order coordinate a delivery time, ensuring that someone will be home to accept the order. This call may be made as early as 24 hours prior to the scheduled delivery time. If no one answers, we will leave a call back number. We will not proceed until contact is made, which can result in the delivery being made later than scheduled. We will make every effort to be discrete in our effort to coordinate a delivery time; however, customers are forewarned that this process does pose a risk of exposing an intended surprise.
We deliver at Duke University Hospital, Durham Regional Hospital, Wake Med, UNC Hospital. among others. Some hospitals are starting to ban latex balloons due to latex allergy liability issues. Most hospitals do allow Mylar balloons and bubble balloons. Even we haven’t had this problem at the hospitals wedeliver; this could happen depending on the hospital area. However, in some cases, a
patient may not be able to receive balloons at all. Please contact the hospital prior to orderinga bouquet and ask if the hospital will allow latex balloons, Mylar or bubble balloons to be delivered.
Many schools have restrictions on balloon deliveries. Please contact the respective institution for approval, prior to ordering. If balloons are allowed, we will only deliver the balloons to the main office. Once the balloons have been delivered to the main office, we consider the delivery accomplished. If we are not able to deliver the bouquet you can arrange other delivery for an extra charge. Delivery fee is non-refundable.
For security reasons, we are unable to deliver balloons directly to the room of a guest. All hotel deliveries for guests are left with the concierge, the front desk, or the loading dock, depending on the hotel’s policy. Once the balloons have been delivered to one of these locations, we consider the delivery accomplished. Customers sending balloons to hotel guests are encouraged to contact the hotel to confirm that the balloons have been transferred to the guest by the hotel staff.
I have a small budget, Can you decorate my event?
Absolutely! We can advise you on the balloons that give you the most value for your money. You can go through our ideas book and portfolio of past work and will always find balloons to make your event unforgettable within your budget. Please advise us at the time of inquiry.
I want a balloon arch at my event. What do I need to know?
We need to know the style of arch you want. We also need to know the width and the height that you would like to have for your arch. The height of your venue it’s important too. We have a simple formula to determine the size of your arch depending what type of arch you want.
What if I want to change my theme or color decoration after my reservation?
If you want to change your theme, color or other details on your decoration contact us as soon as you know. We can accept changes of theme and color four weeks prior to the event date. Changes of color or themes are subject to availability.
Do you set-up and teardown?
When you make your décor reservation, you will see the delivery-setup fee. If you want us to tear down please let us know in advance for an estimate. Arrangements must be made in advance for this service. If your decoration has frames or equipment sometimes breakdown is mandatory depending the kind of framing used.
Can you decorate an event outdoors?
Yes! We do love to make Outdoor Décor. It adds wonderful color and impact to any event. However read our outdoor décor weather policy.
What is your outdoor décor weather policy?
Do you guarantee outdoor work?
No, although we really enjoy doing outdoor jobs for our clients, we cannot guarantee outdoor work. We make every attempt to have your décor looking its best at the time it is assembled. We use only professional supplies and the best latex balloons, the best equipment in the balloon market,